Capture Every FNOL Detail — From the First Voice Call
Vokalith handles First Notice of Loss intake autonomously — collecting incident information, triaging severity, and creating structured claim records the moment a loss is reported.
24/7
FNOL availability
< 5 min
Structured record creation
100%
Complete incident data capture
The Challenge
Why manual intake fails here
FNOL is time-critical. Every hour of delay in structured incident capture increases claim complexity and cost. Manual FNOL processes create inconsistency at the most important point in the claims lifecycle.
Delayed structured capture
Manual FNOL calls are often incomplete, requiring follow-up contact to collect missing incident details.
Inconsistent triage
Without structured intake, severity assessment depends on coordinator judgment rather than consistent criteria.
Limited after-hours coverage
Losses occur at any time but manual intake is restricted to business hours, creating response gaps.
High volume, low-value calls
FNOL intake consumes coordinator capacity that could be directed toward complex case management.
How Vokalith Helps
What the automated workflow looks like
24/7 inbound FNOL
AI accepts inbound FNOL calls at any hour, conducting a complete structured incident interview immediately.
Incident-type branching
Interview logic adapts based on loss type — auto, property, liability, workers comp — collecting the right fields for each.
Severity triage
Structured responses are scored against your severity criteria and flagged appropriately before the record is created.
Immediate claims system write
FNOL record is created in your claims platform in real time — no delay, no manual entry.
Capabilities
What's included
- 24/7 FNOL intake
- Loss-type adaptive interviews
- Automated severity triage
- Claimant identity verification
- Real-time claims system integration
- Immediate claim number generation
- Full interaction transcript
Related
Related Use Cases
Insights
