Turn Claims Intake into a Competitive Advantage with Voice AI
Vokalith automates inbound and outbound claims intake — collecting structured claimant information, validating policy details, and integrating directly with your claims management system.
3×
Faster first contact
40%
Lower administrative cost per claim
99%
Structured data capture rate
The Challenge
Why manual intake fails here
Claims intake is the first point of failure in most insurance operations. Manual intake is slow, inconsistent, and disconnected from downstream processing — creating delays that frustrate claimants and increase handling costs.
Slow first contact
Manual intake delays mean claimants wait hours or days for acknowledgement, increasing dissatisfaction and complaints.
Incomplete intake records
Manual calls miss required fields, forcing follow-up contact and extending average handle time.
High coordinator load
Claims coordinators spend the majority of their time on repetitive data collection rather than case management.
Systems not connected
Intake data collected by phone is manually re-entered into claims systems, creating errors and delays.
How Vokalith Helps
What the automated workflow looks like
Inbound & outbound intake
AI handles inbound claims calls 24/7 and conducts structured outbound interviews within business hours — no queue, no wait.
Complete structured intake
Every claim interview follows your intake logic — incident details, policy information, witness data, injury description — with conditional branching to capture edge cases.
Real-time validation
Policy numbers, dates, and key fields are validated during the conversation, reducing rework and follow-up.
Direct claims system integration
Structured claim records are written directly to your claims management platform — no manual re-entry.
Capabilities
What's included
- 24/7 inbound claims intake
- Structured outbound claimant interviews
- Policy verification during intake
- Conditional interview logic
- Claims system integration
- Full transcript & audit trail
- Escalation routing
Related
Related Use Cases
Insights
